Welcome to www.hangcleanstore.com (the “Website”). We hope you are satisfied with your purchase, but if you need a refund, please read the following refund terms carefully.

  1. Refund Eligibility
    You can request a refund within 30 days of receiving the product, provided that the returned product meets the following conditions:

The product is unused and in its original packaging.

The product and its accessories (such as manuals, warranty cards, etc.) are complete.

The product is not a non-returnable item (see Section 4).

  1. Refund Request Process
    Please contact our Customer Service team by sending an email to [email protected].
    Include your order number, purchase date and reason for the refund in the email.
    The Customer Service team will respond to you within 1-2 business days of receiving your request with further instructions.
  2. Product Return
    Once your refund request is approved, please return the product to the specified address as instructed by Customer Service.
    Please ensure that the return package is secure and has tracking information to avoid loss during transportation.
    Return shipping costs are usually borne by the customer, unless the item is defective or sent incorrectly.
  3. Non-returnable items
    The following items are non-returnable:

Opened or used items (unless there is a quality problem).

Customized or specially made items.

Unless required by law, any cleaning products, hygiene products, etc. cannot be returned or exchanged after opening.

  1. Refund processing
    Once we receive your return and confirm that it meets the refund conditions, we will process the refund within 5 business days. The refund will be made to your original payment method, and the specific arrival time depends on the processing speed of your bank or payment institution.
  2. Damaged or wrong order
    If the item you received is damaged or wrong, please contact our customer service team within 48 hours of receiving the package. We will provide you with a free replacement service and bear the relevant costs.

Thank you for choosing www.hangcleanstore.com and wish you a happy shopping!