1. How do I place an order?
    You can browse our website to select the products you want and click the “Add to Cart” button. Once you have made your selection, click the shopping cart icon, follow the instructions to proceed to the checkout process, enter your shipping address and payment information, and click “Confirm Order” to complete your purchase.
  2. How long does it take to process an order?
    Generally, we process orders within 3 working days of receiving an order and ship them as soon as possible. The specific processing time may vary depending on stock availability and order quantity.
  3. How do I track my order?
    Once your order is shipped, we will send an order confirmation and tracking number by email. You can use the tracking number to check the delivery status of your package on the courier’s website.
  4. Can I change or cancel my order?
    If you wish to change or cancel your order, please contact our customer service team as soon as possible (before the order is processed) and we will do our best to assist you with your request. Please note that orders that have already been shipped cannot be changed or cancelled.
  5. Do you support returns and exchanges?
    Yes, we do provide return and exchange services. If you are not satisfied with your purchase, please contact us within 30 days of receiving the product. The product must be in its original packaging, unused, and accompanied by proof of purchase. Please refer to our Returns and Exchanges page for the return policy.
  6. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other major payment channels. You will see all the payment options we offer at checkout.
  7. Do you ship internationally?
    Yes, we do. The specific shipping costs and times will vary depending on the destination and order weight, and you can view the details at checkout.
  8. Is my personal information safe?
    We take your privacy very seriously and have taken a number of security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.
  9. What should I do if I have technical problems on the website?
    If you have technical problems while using our website, please try refreshing the page or clearing your browser cache. If the problem persists, please contact our customer service team and we will be happy to help you.