Welcome to www.hangcleanstore.com (hereinafter referred to as “this website”). We are committed to providing efficient and reliable international shipping services to European customers. Please read the following shipping terms carefully before placing an order.

  1. Shipping Range
    We provide international shipping services to all European countries
  2. Shipping Time
    Order Processing Time: We will process your order within 3 working days after the order is confirmed.

Shipping Time:

Standard Shipping: Usually 5 working days, the specific time varies according to the destination, shipping company and seasonal factors.
Expedited Shipping: We provide expedited shipping services, usually 3 working days, and additional fees are required.
International Shipping: Depending on the destination, it usually takes 7 working days, depending on customs processing time.

  1. Shipping Method
    We work with many well-known logistics companies to ensure the smooth delivery of your order. Commonly used shipping companies include:

DHL: Known for its fast international delivery solutions, providing tracking services.

FedEx: A leading global express and logistics company, providing reliable and fast shipping services.
DPD: A wide range of European couriers with flexible delivery options.
GLS: Affordable shipping services throughout Europe.

  1. Shipping costs
    Shipping costs will be calculated based on the weight of your order, the destination and the shipping method you choose. You can view detailed shipping information and choose different shipping options during the checkout process.
  2. Order tracking
    Once your order is shipped, we will send a shipping confirmation via email with a tracking number. You can track your package in real time through the corresponding logistics company’s website.
  3. Shipping issues
    Please ensure that the shipping address you fill in is accurate. We will not be responsible for shipping problems caused by incorrect or incomplete addresses. Please check your address information carefully when placing an order.
  4. Damaged or lost order
    If your goods are damaged or lost during transportation, please contact our customer service team within 48 hours of receiving the package and we will assist in processing claims or re-shipping.
  5. Customs and duties
    International orders may be subject to import duties, value-added tax (VAT) and other related fees. These charges are borne by the consignee. The specific fee depends on the local customs policy and we are not responsible for it.

Thank you for choosing www.hangcleanstore.com and wish you a happy shopping!